We strive to provide our customers with products of the highest quality and we understand that there might be occasions when you need to return or exchange a product.

Requesting a Return or Refund

To initiate a return or refund, please send us a message via Whatsapp at 9044007386 or email us at [email protected]. We will respond to your request within 24 hours.

Eligibility for Return or Refund

We will accept return or refund requests only if the request is made within 7 calendar days of receiving the product. We shall process the request for replacement or return under the following circumstances:

1. The supplied product has a manufacturing defect.
2. The product supplied is different from the product ordered.
3. If you’ve ordered the wrong size poshak of your Kanha Ji, you can get the poshak replaced with a different size. The difference in cost will be charged, and a flat Rs. 30 will be charged as a delivery fee.
4. The product supplied must not have been used or worn out.
5. The customer must return it in the same original packing in which it was received.
6. The customer must supply the proof of purchase or receipt of the product.

However, the following products will not be eligible for return or replacement:

1. Items that are specified as “non-refundable”.
2. Products that are non-consumable in nature like incense sticks, loban, etc.
3. Bulky items like statues, paintings, temples, or pooja mandir.
4. Customization or customized items.

Return Process and Refunds

At the time of making a request for a refund, the customer should share a receipt or proof of purchase along with an image of the product (in case of a broken or different product received).

Only the amount equivalent to the value of the product returned will be refunded, and not the entire value of the purchase.

Transportation cost for return shall be borne by the customer. The customer should pack the product with due care. If the product received at our premises is damaged or worn out, the customer will not be eligible for a refund.

Once we receive and inspect the returned item, we will notify the customer via email. If your return request is approved, we will process the refund. In case of electronic payment, we will refund electronically. In case of Cash on Delivery (COD) mode of payment, we will issue store credit for the amount that can be redeemed while shopping on our website.

After requesting a refund, please wait for 3-5 days for our team to get back to you.

For any query or delay in the refund process, please contact us at – [email protected].

Changes to the Policy

We reserve the right to make any changes to our policy. All customers will be notified of any changes as early as 24 hours and at most 30 days before the changes take effect.

Thank you for choosing us for your divine needs. We appreciate your trust in us and promise to always serve you with the best possible service. We hope that you have a blissful shopping experience with us.